FAQs

Do you have questions about billing and order process? Find your answers below.


 


BILLING AND ORDER PROCESS

I’m not comfortable buying online. Can I buy from EBA in a different way?
We want your shopping experience to be easy and comfortable, so if you prefer not to order an item online, call us directly to place an order. Just select the item(s) you wish to purchase and give us a call at 1-800-991-4322.

Was my online order placed?
If you did not receive an order confirmation page and/or confirmation email, then your order did not go through.

Please review the following information when placing your order:

  • Billing address matches the card being used
  • Name is entered as it appears on the card
  • Credit/debit card is valid and has not expired
  • APO/FPO address isn’t marked as PO Box
  • Punctuation and spelling is correct (email address etc.)

What forms of payment do you accept?
We accept MasterCard, Visa, Discover Card or American Express. You may also use check cards or debit cards, as long as they are connected with one of the major credit card companies listed above. We accept personal checks, or cash when you choose to pick up at our EBA location.

Why was my credit/debit card charged multiple times?
If you pay for your order with a credit/debit card, your account will show two entries at the same time, an authorization and the final sale. The authorization hold will fall off within 7-10 business days (Monday-Friday excluding holidays), depending on your bank’s policies. This hold allows us to verify that funds are available, so that we can begin processing your order. Unfortunately, with a debit card, the pre-authorization hold and final charge aren’t combined into one single transaction.

The actual length of the hold is determined by your bank and is outside of our control. However, most holds are released within 2-3 business days (Monday-Friday excluding holidays). Since debit cards are linked to cash accounts, changes or adjustments to your order can result in multiple pending transactions on your account. We do not assume responsibility for loss or inconvenience due to held funds.